DATA PRIVACY

Pliabl is committed to protecting the privacy and security of your personal information, and we will always be transparent of how your data is being used. All data captured is used and held in accordance with the requirements of the Data Protection Act 2018. This Data & Privacy Policy explains how we collect, use, and in some circumstances disclose, information about our clients. By using our services, you agree to the terms of this Data & Privacy Policy.

1. What information we collect

1.1          Personal Information

To provide you with correct, effective and safe treatments, and personalised services it is essential for us to collect some personal information such as your full name, contact details, DOB, emergency contact details, as well as information about your medical history and current health and medical conditions.

1.2         Health Information

To ensure the effectiveness and safety of our services, we will collect information about your health including medical history and current medical conditions and general state of health. Collecting this information is important for your own health, safety and wellbeing and is only used for the purpose of

delivering the correct treatments safely. This information is bound by patient confidentiality and will never be shared without your consent or as otherwise specifically set out in this Data & Privacy Policy.

1.3         Emergency Contacts

Emergency contact information it is strictly used for emergency purposes to safeguard your health, safety, and well-being. This includes situations such as illness, accidents, or other unforeseen incidents where immediate contact with the designated person is required. Information collected may include names, phone numbers, relationships, and any relevant medical information necessary for emergency situations. We will not use this information for any other purpose without your explicit consent.

1.4          Usage Data

We may collect information about how you interact with our website and other online services, including the pages you visit, the time and date of your visits, and the duration of your sessions. Our website may use Cookies to provide this information. This information is only used to help us improve our website and tailor our services to better meet your needs. We use Google Services to ensure performance and functionality;

a) We use tracking cookies on our website to help improve our advertising campaigns. We may track how you have entered our site, what ads you click and what pages you visit.

b) We use Google Fonts to ensure typography performance throughout the website. This means Google will collect information about your IP address and your browser to make sure the font is displayed properly on your screen. This data is not stored or used by Pliabl Ltd or any third party and is only used for your functionality. To find out more please read this Google Privacy Statement.

2          How we use your personal information

2.1         Service Delivery

We use your personal and health information to provide you with services relevant to our business. This includes creating personalized treatment and training plans, monitoring your progress, and ensuring your safety during sessions.

2.2         Communication

We use your personal contact information to communicate with you about your account, your appointments, treatment plans, and other information related to your treatment. We may also use your contact details to send you newsletters and updates about our products and services, but you can opt-out of these communications at any time.

2.3         Information Sharing & Disclosure

We do not sell, trade, or otherwise transfer your personal information to outside parties without your consent, except as described in this Privacy Policy. We may share your information with:

a) Third-party service providers who assist us in delivering our services
b) Healthcare professionals involved in your treatment; with your explicit consent
c) Healthcare professionals or authorities if there is a perceived risk of harm to self or others
d) As required by law enforcement or regulatory authorities

2.4         Legal Compliance

We may use and disclose your information as required by law enforcement or regulatory authorities, such as in response to a court order or legal process.

3          Data Security

We take the security of your information seriously. We implement a variety of security measures to protect the confidentiality and integrity of your personal data and health information. We take measures to ensure any third-party technology services and applications are fully compliant with current data protection legislation. Pliabl cannot be held responsible for data breaches associated with third party technology partners.

4          How we obtain your consent

By providing your personal information when you; a) sign up for our newsletters, b) become a member, c) book treatments or services, d) verify your credit card or complete a transaction, we imply that you consent to the collection, and the use, of personal information as specified only or as outlined in this Data & Privacy Policy.

5          Retention policy

The retention periods for different types of data are defined based on legal requirements, business needs, and the purposes for which the data is collected. We will not retain data for longer than is necessary, considering the data protection principles and codes of best practice. Where we are not

bound by legal or regulatory requirements, we will not retain any sensitive data such as personal health information for longer than 2 years after your last appointment.

We keep data and information used for marketing purposes for as long as we have your consent to market to you. You can opt-out of marketing communications at any time, by clicking the unsubscribe button or by emailing clientcare@pliabl.co. Once unsubscribed we will solely retain your contact details to sure we do not send you any further marketing communications in the future.

6          Your rights

You own your personal data, therefore you have at any time the right to:

a) Access, amend, or delete parts of or all your personal information
b) Withdraw your consent for us to contact you or in any way use your information
c) Request a copy of your data in a commonly used electronic format

To exercise these rights, please contact us at clientcare@pliabl.co.

7          Changes to this  Policy

We may update this Policy from time to time. We will notify you of any changes by posting the new Policy on our website. We recommend checking this page periodically for any updates.

8          Contact

If you have any questions or concerns about our Policy, please contact us at clientcare@pliabl.co